Troubleshooting Tips and Frequently Asked Questions
Worlds' Community Leaders are selected volunteer members who are trained to work with Worlds staff to help build the online Worlds community. You will recognize our Community Leaders online by their special yellow nametag and the word HOST- before their name. HOSTs are there to help greet new members, answer questions of all members, help members with problems, and assist Worlds with beta tests. Community Leaders also help Worlds neighbors understand and follow the Worlds Terms of service and Behavior Guidelines.
While using WorldsPlayer, go to the Options menu and choose Proxy Server Settings. In the dialogue box, enter your Proxy IP address and Proxy Port and click OK. Note that your proxy server needs to support "socks" connections on the given port.
It's all in a name… We simply changed the product name to simplify things - they're one and the same! You may see references to Worlds, Worlds Ultimate 3D Chat, Worlds Ultimate 3D Chat Plus…
We are in the process of implementing exciting ways in which you will be able to use your Worlds Bonus Points. Look for more information in a future upgrade.
There are 3 usernames allowed per email address, and the VIP membership applies to all three. You simply create the new accounts by choosing Create Username when you log in, and once you've established one account as a VIP, the others will be set as VIPs automatically. If you want your usernames to be registered to multiple email addresses, note that each email address will require a separate VIP membership.
If you lost your password, or have forgotten your Username, you may retrieve them by providing the e-mail address your accounts were registered to in the Web form at http://www-static.us.worlds.net/cgi-bin/emailback.pl. You may also bring up the Logging-In Wizard (by selecting Sign-Out and then Sign-In), and click Remind Me. The password will be mailed to the email account with which you registered.
A registration number is sent via email immediately upon registration, but may take a little while to get to you. If you haven't gotten it within 15 minutes, please check your registration information and make sure you haven't misspelled your email address: We get returned registration emails often that are undeliverable due to mistyped email addresses. If you have entered your information correctly, try again. If you still do not get a registration email, email firstname.lastname@example.org.
Worlds uses Internet Explorer as the default browser. If you are unable to launch the web browser to display the registration page, click the Alternate Browser button. If you do not have a Alternate Browser button on your Setting Up a New Account Wizard, disable Worlds preference for IE by following these steps:
Worlds uses Internet Explorer as the default browser. If you want to use another browser with WorldsPlayer, follow these steps:
Worlds requires an active Internet connection to work in multi-user mode (interactive mode). If when you start Worlds the program is unable to connect to the server, it may be due to one of the following reasons:
This message appears when your system runs low on virtual memory (less than 4MB left). You need to free up some virtual space - ideally, about 40MB:
Quit any other applications that may be running in the background.
Clear additional hard disk space for Windows' swap file, by deleting unused files.
Does your username appear to the left of the Drive button? If you see "Off-line" instead of your username, you are running in single user mode. Make sure that you are connected to the Internet and from the Options menu choose Sign-In to reconnect.
Sometimes you may get disconnected from Worlds server due to problems with the Internet connection, or if you have been idle for an extended period, or if the world got too full and you do not have VIP privileges. Make sure that you are connected to the Internet and from the Options menu choose Sign-in to reconnect.
The person you attempted to whisper to has chosen to ignore you and put you on his/her Mute list. He/she will not see you or get your messages.
When you bring up Help Contents, VIP registration, Personal Info etc. from within Worlds, it launches the default Web browser. If the default browser is Netscape Navigator and it isn't open already, it may open both browser and mail windows. This is a Netscape feature, and cannot be controlled by Worlds.
We do not have a Mac version. However, Worlds will run on a Mac with Kinetix Virtual Win 95.
Worlds does support the use of 3D graphics cards. Please read the section on 3D Hardware Acceleration
There are two possibilities.
This is a rare problem where the program's cachedir or Tables folder becomes corrupt. To fix this problem:
It is possible that there is a conflict with your particular sound card. You can disable the sound by editing the worlds.ini file:
This will disable the sound, and if your performance improves, will indicate a sound driver issue. We've had reports from customers who's machines have multiple midi synthesizers of this problem, and it was generally resolved by selecting one.
A few things are required in order to hear the streaming music:
Worlds does not support WebTV at this time.
You can use a trackball, but you have to hold down the left button when the cursor is over the drive button -- just like with the mouse.
If you have trouble running the latest version of WorldsPlayer, and you are running on an AMD chip based PC, note that you must get the latest system updates and certified drivers. That is because WorldsPlayer uses the newest Java libraries, which are not compatible with the old AMD MMX drivers. To get the latest updates, choose "Windows Update..." from the "Start Menu" (if it's not in the main section of the start menu, look under "Settings" submenu.) You can also go to www.microsoft.com and look under the "Web Services" section, and link to "Product Updates". It contains all of the critical updates (security patches, bug fixes, etc.), up to date certified drivers and a list of suggested product updates. Install all the critical updates and the newest certified drivers, and get all the upgrades for Internet Explorer, DirectX, and Windows Media Player. Because some of the updates can only be applied one at a time, a really out of date system may need up to four passes through this update loop.
Check out our website at www.worlds.com.
If you've tried all the above, and have checked the Help Contents file, and are continuing to experience a problem, email email@example.com. Include detailed information about your problem, your system configuration and the version number of Worlds you are running (to find the version number, on the WorldsPlayer interface click Help, About Worlds, or if you are unable to open the program, use Windows Explorer to find the file packet.num in the Worlds directory).